Botanicalworks

PRIVACY POLICY
At Botanical Skin Works we recognize the importance of your privacy. Our policy has been always been, and continues to be, to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or personal information about our customers to any third party not affiliated with their transaction.

CREDIT CARD POLICY
We accept VISA, MasterCard, American Express, Discover and PayPal.

CHECK POLICY
All Personal Checks must clear before product is shipped.  All returned checks will be charged a $30.00 administrative fee. 

SHIPPING & LEAD TIMES
It usually takes 7 business days from the receipt of your order until shipment.  We do have times when we run out of one or several soaps on our list. We will recommend substitutes. We prefer not to handle back orders. 

We ship via USPS Priority Mail and UPS.  In most cases this means  2-3 days shipping time.  You will receive a notification when your order has shipped.

INGREDIENTS POLICY 
Botanical Skin Works uses only natural and/or organic ingredients in all of our products.  We use Phenoxyethanol along with Rosemary Oleoresin Extract, Neem, Honey and Vitamin E as preservatives only where necessary.  Please be advised our products have a shelf life of 2 years.  

 

PRODUCT RETURN POLICY

Your satisfaction with our products is of greatest importance to us. If you wish to return a product please login to your account and obtain a return authorization number.  

Returns must occur within 7 days of your shipment receipt for all items.  We will replace items that were damaged in shipping, however, those items must be returned so that we can make a claim to the carrier. We cannot be held responsible for shipping delays with the carrier and cannot reimburse for shipping expenses unless it was our fault.

ONLY Credit will be applied to your Account, not your credit card. 

After the number has been obtained, you can return the product by doing the following:

    1. Place the original (or copy of the original) invoice in the box.
    2. Clearly write the return invoice number on the outside of the box.
    3. Address label to:

   Botanical Skin Works
   4401 Eastern Avenue
   Box 14
   Baltimore, MD 21224

Disclaimer & Product Statements 

Product statements are for informational purposes only and have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to treat, cure or prevent any disease or condition. No liability is taken by Botanical Skin Works or its employees, shareholders or affiliates for any claims arising out of the misuse or otherwise of essential oils or any Botanical Skin Works’ product. 

 Although great care and research went into creating the content, much of Aromatherapy and the said benefits of essential oils are alternative treatments and not meant to be used as a substitute for modern medical intervention.

Our products are NOT for consumption.

If you are pregnant or nursing a baby, have heart disease, epilepsy, high blood pressure or diabetes, seek the advice of a health professional before using any Botanical Skin Works product.

 Please test all skin products before using. Apply a small amount to the skin on your inner    arm.  Do not use if redness or irritation occurs.